Checking prices online, they ended up at the OfficeMax.com and to their delight (I'm sure) they found a TomTom 910 advertised for $59. At such a great price they decided to not only buy the units for their cars, but also buy them for Christmas gifts and so they ordered six.
They placed their order on Monday, payed with PayPal and by Friday the order was marked as "shipped". But, by the following Wednesday, the bombshell dropped. The Egerers received an email from OfficeMax stating that the units were priced incorrectly and the order would be canceled.
The price for the TomTom 910 (item number 21092577) runs around $390 to $699 on the price-comparison Web site Pricegrabber.com.
The couple did not want the sale canceled and contacted OfficeMax, but the company stood by the cancelation email.
"Upon OfficeMax's acceptance of a customer's order, a firm contract for the purchase and sale of the supplies will be formed between OfficeMax and the customer ...
"These terms and conditions shall not be altered or amended ... unless otherwise agreed to in a written agreement signed by both parties."
In this case, OfficeMax accepted the Egerer's order and held up the couple's money for 10 days before informing them of the mistake.
What do you think? Do you think OfficeMax should honor the sale agreement with the Egerers and ship the GPS units?
Poll: Should E-Tailers Be Required to Honor Its Advertised Prices?
3) Sometimes - It depends on how long the company holds your money before discovering the mistake.
Photo: Courtesy of Pricegrabber.com