The Act also authorizes NTIA to create The TV Converter Box Coupon Program. Congress created the TV Converter Box Coupon Program for households wishing to keep using their analog TV sets after February 17, 2009. The Program allows U.S. households to obtain up to two coupons, each worth $40, that can be applied toward the cost of eligible converter boxes.
A TV connected to cable, satellite or other pay TV service does not require a TV converter box from this program.
By February 17, 2009, consumers need to look at each analog television set in their home that is not connected to cable, satellite, or other pay television service
When can I apply for my coupons?You can apply for a coupon between January 1, 2008 and March 31, 2009, while supplies last.
How do I request a coupon?Between January 1, 2008 and March 31, 2009, you can request a coupon while supplies last in one of four ways:
- Apply online.
- Call the Coupon Program 24-hour hotline 1-888-DTV-2009 (1-888-388-2009), TTY 1-877-530-2634
- Mail a coupon application to: PO BOX 2000, Portland, OR 97208-2000
- Fax a coupon application to 1-877-DTV-4ME2 (1-877-388-4632)
The consumer contact center will operate in six languages - English, French, Russian, Simplified Chinese, Spanish, Tagalog and Vietnamese. The contact center will be accessible for hearing-impaired persons through a TTY number.
The contact center and website can help answer questions you may have about obtaining and redeeming coupons, checking the status of your coupon request, and other issues.
Are coupon applications available any place else such as the library or grocery store?NTIA is working with its partners to make applications available in the places where it makes the most sense for each community. The easiest way to apply is to call 1-888-388-2009, or, apply online. If you don't have a computer, your local library probably has computer terminals for public use.
Will retailers make coupon applications available in their stores?Some retailers may offer coupon application forms at their stores. Retailers, however, cannot provide the coupons; consumers must request them from the Government. The decision to provide applications is up to each retailer. The easiest way to apply is to call 1-888-388-2009, or, apply online.
When will I get my coupons?Consumers who apply at the beginning or 2008 will receive their coupons when TV converter boxes are expected to be available in retail stores, probably in late February or early March.
What will the TV converter box coupon look like?Coupons will look like plastic credit cards or gift cards used widely in the retail industry. Unlike gift cards, TV converter box coupons will carry no stored value and can only be used towards the purchase of eligible TV converter boxes.
Are all consumers eligible for the coupon program?Yes, but supplies are limited. There are 22.25 million coupons available to all U.S. households. Once those coupons have been used, there are an additional 11.25 million coupons available only to households that solely receive their TV broadcasts over-the-air using an antenna. Households with TVs connected to cable, satellite or other pay TV service are not eligible for this second batch of coupons. Consumers can apply for coupons until March 31, 2009, or until the funds are exhausted.
How many coupons can I request?Each household can request a maximum of two coupons. Each coupon may be applied towards the purchase of a single converter box. The coupons can be ordered one at a time or both at the same time.
What information do I need to provide the government to request my coupons?The TV converter box coupon application requires that you provide your name, household address, number of coupons requested (maximum of two) and whether you subscribe to cable, satellite or other pay television service.
Are nursing homes, group homes and other institutions eligible for coupons?Applicants must meet the Census definition of a household as consisting of "all persons who currently occupy a house, apartment, mobile home, group of rooms, or single room that is occupied as separate living quarters and has a separate U.S. postal address."
A household is defined as separate living quarters with a separate U.S. Postal address. This definition includes all households located in U.S. Territories, but does not include Post Office Boxes.